Refund policy

Return & Refund Policy

We want you to love what you ordered. If something isn't right, you have 30 days from the day your order arrives to start a return — no questions asked.

Eligibility Items should be unused and in the condition you received them, with original packaging where possible. If a product is defective or arrived damaged, condition doesn't matter — we'll make it right.

How to start a return Email support@wolfvive.com with your order number and the item you'd like to return. We reply within 1 business day with return instructions and the return address.

Refunds Once your return is scanned by the carrier, we issue your refund to the original payment method within 3–5 business days. Your bank may take a few additional days to post it. You'll receive an email confirmation when the refund is sent.

Damaged, defective or wrong items That's on us. Send a photo to support@wolfvive.com within 30 days of delivery and we'll ship a free replacement or refund you in full — no need to return the item.

Return shipping For change-of-mind returns, return shipping is paid by the customer. For damaged, defective or incorrect items, we cover everything.

Exchanges The fastest way to get a different item is to return the original for a refund and place a new order. Prefer a direct swap? Just ask.

Warranty Every product carries a 1-year replacement warranty against manufacturing defects.

Questions? Email support@wolfvive.com.